1. These General Terms and Conditions (hereinafter referred to as "GTC") of ELMAX STORE a.s., registered in the Commercial Register maintained by the Regional Court in Ostrava, Section B, Entry 2582, with its registered office at Topolová 777/2, Horní Těrlicko, 735 42 Těrlicko, identification number: 25373781, govern, in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the "Civil Code"), the mutual rights and obligations related to the purchase of goods in the online store www.elmaxshop.cz and form an integral part of the purchase contract concluded between the seller (operator of the online store) and the buyer. By concluding the purchase contract, the buyer confirms that they have read these GTC and agree with them.
2. These GTC are effective from 25 May 2018.

E-shop: Online store at the address www.elmaxshop.cz

Seller: The commercial company ELMAX STORE a.s., registered in the Commercial Register maintained by the Regional Court in Ostrava, Section C, Entry 2582, with registered office: Topolová 777/2, Horní Těrlicko, 735 42 Těrlicko, identification number: 25373781. The Seller is simultaneously the operator of the e-shop.

Buyer: A consumer or entrepreneur who concludes a purchase contract with the Seller through the e-shop.

Consumer: Any natural person who concludes a contract with an entrepreneur outside the scope of their business activities or outside the scope of independent exercise of their profession.

Entrepreneur: A person who concludes a purchase contract with the Seller in connection with the exercise of their business activities or in the independent exercise of their profession, or a person acting on behalf of or for the account of an entrepreneur.

Purchase Contract: A contract concluded between the Seller and the Buyer through the e-shop, the subject of which is the purchase of goods.

Goods: Items offered for sale by the Seller through the e-shop, particularly household electrical appliances and accessories, for whose sale the Seller is legally authorized.

Consumer Contract: A purchase contract, work contract, or other contracts where the contractual parties are, on one side, a consumer and, on the other side, an entrepreneur.

Courier: The contractual carrier ensuring the transport of goods from the Seller to the Buyer.

Electronic Invoice: An invoice issued exclusively in electronic form in the following formats: html, pdf.

Working Days: Days in the calendar week from Monday to Friday, excluding Saturdays, Sundays, and days that, in accordance with applicable legal regulations, fall on state-recognized holidays.

Civil Code: Act No. 89/2012 Coll., the Civil Code.

1. The proposal to conclude a purchase contract (offer) is the placement of offered goods by the Seller on the e-shop website, and the purchase contract is formed upon the submission of the order by the Buyer.
2. Goods in the e-shop are duly labeled with a name and are typically displayed along with a verbal description containing information about the parameters and characteristics of the goods. If the goods are available in different colors, the Buyer has the option to select the appropriate color before adding the goods to the "cart."
3. Once the Buyer selects the goods, including their color and other parameters, if these are optional, they add the goods to the shopping cart by clicking the "Buy" icon. The goods are then transferred to the "cart," which is subsequently displayed to the Buyer upon clicking the "cart" icon. The selected goods transferred to the "cart" are also displayed when clicking the "Shopping Cart" link.
4. The process of bindingly ordering goods is initiated by the Buyer clicking the "Next Step" link. To complete the order, the Buyer is required to duly and truthfully fill in their contact details, including a valid phone number and email address, or to register to create a user account, or log in to their existing account.
5. During the ordering process, the Buyer has the opportunity to return to individual steps to review and correct any errors in the order.
6. Subsequently, the Buyer selects the method of goods delivery (Article VI of the GTC) and payment for the goods (Article V of the GTC).
7. The Buyer places a binding order for the goods by clicking the "Submit Order" link. Until the Buyer completes the ordering process by clicking the "Submit Order" link, making the order binding, the Buyer can cancel the ordering process at any stage by interrupting the steps described above and leaving the website where the order is being placed.
8. After submitting the binding order, the Buyer will receive a confirmation of the order at the email address provided during registration, which will include, among other things, the order number and a summary of the details of the concluded purchase contract, including these terms and conditions, attached as an annex to the confirmation.
9. In connection with the order, the Seller may contact the Buyer by phone at the number provided during registration, regarding matters related to the fulfillment of the purchase contract.
10. The purchase contract is concluded in the Czech language.
11. The purchase contract is concluded through the e-shop, i.e., using means of distance communication – the costs of distance communication do not differ from the standard rate (in the case of internet or telephone connection, according to the terms of the connection provider, the Seller does not charge any additional fees in this regard).
12. The Buyer’s order, once confirmed as a concluded purchase contract between the Buyer and the Seller, is archived for the purpose of its fulfillment and further record-keeping and is accessible to the Buyer upon logging into their user account.

1. To simplify the purchase process, the Buyer may register on the website. From their user interface, they can then place orders for goods.
2. Access to the user account is secured with a username and password. The Buyer is obliged to maintain confidentiality regarding the information necessary for accessing their user account.
3. The Seller may cancel the user account, particularly if the Buyer does not use their user account for more than 1 year or if the Buyer breaches their obligations under the purchase contract (including the terms and conditions). The Buyer will be informed of this action in advance via their email address.
4. The Buyer acknowledges that the user account may not be continuously available, particularly due to necessary maintenance of the Seller’s hardware and software equipment or the necessary maintenance of third-party hardware and software equipment.

1. The purchase prices of goods and services in the e-shop are stated inclusive of VAT and all fees required by law; however, the costs of delivery of goods vary depending on the chosen method of delivery and payment of the purchase price.
2. The purchase price listed for the goods at the time of placing the order is binding for both the Seller and the Buyer and will not be changed after the order is placed, even if the Seller subsequently adjusts the purchase price of the goods or holds a promotional discount event.
3. The Seller reserves the right to change the purchase prices of goods offered for sale through the e-shop and to hold promotional discount events, all in accordance with applicable legal regulations.

1. Payment of the purchase price is made in Czech crowns.
2. The Buyer can choose from the following payment methods for the purchase price of the goods during the ordering process:
   • Cash - Upon pickup at the store
   • Bank Transfer - Payment to the account
   • Cash on Delivery - Payment upon receipt of the goods
   • Card Payment - Online - VISA, MASTERCARD
   • Installment Plan - Through the installment company ESSOX
   • Dobrá Energie - Contribution from the Dobrá Energie company
3. If the Buyer chooses the payment method via the Installment Plan service, they will be redirected to the websites of the service providers after completing the binding order, through which they will make the payment of the purchase price.
4. The selected payment method for the purchase price can only be changed after placing the order with the Seller’s consent.
5. By concluding the purchase contract, the Buyer expressly agrees that the invoice for the purchased goods will be provided exclusively in electronic form (electronic invoice).
6. The Buyer can obtain the electronic invoice in one of the following ways:
   • By clicking the link provided in the email confirming receipt of the order;
   • By downloading the invoice after logging into the Buyer’s user account;
   • By sending a request to the email: shop@elmaxshop.cz.

1. Goods are delivered by the Seller exclusively within the territory of the Czech Republic.
2. The Buyer can choose from the following delivery methods during the ordering process:
   • Personal pickup at Elmax Elektro stores
   • Personal pickup at Zásilkovna collection points
   • Delivery via GLS
   • Delivery via PPL
   • Delivery via Helicar
3. The specific terms of goods delivery will be determined by the Buyer within the Seller’s ordering system.
4. Provided the goods are in stock, the Seller will dispatch the goods to the Buyer within two working days from the date the purchase contract is concluded. If the Buyer selects payment via bank transfer to the Seller’s account or via a cashless payment system, the goods will be dispatched within two working days from the date the purchase price payment is credited to the Seller’s account. If the Buyer chooses payment via an installment plan, the Seller will deliver the ordered goods only after receiving three copies of the confirmed and signed installment contract and two copies of personal identification documents (e.g., ID card and driver’s license) from the Buyer. If the Buyer selects payment via a contribution from the Dobrá Energie company, the Seller will deliver the ordered goods only after the Seller receives the contribution from the Dobrá Energie company to its account. Any remaining balance of the total purchase price exceeding the contribution from the Dobrá Energie company must be paid by the Buyer to the Seller in advance via bank transfer before the delivery of the ordered goods.
5. If the goods are not in stock (on request or at the supplier) but the Seller’s supplier has them in stock, the Seller will dispatch the goods to the Buyer within ten working days from the date the purchase contract is concluded. If the Buyer selects payment via bank transfer to the Seller’s account or via a cashless payment system, the goods will be dispatched no earlier than two working days from the date the purchase price payment is credited to the Seller’s account. For spare parts, dispatch may take up to thirty days from the date the purchase contract is concluded. In exceptional cases where it is not possible to meet this deadline, the Buyer will be contacted to agree on further steps.
6. The Seller is not responsible for non-delivery or delays in delivery caused by inaccurate or incorrect specification of the delivery address and contact details provided by the Buyer.
7. The Buyer is obliged to check the integrity of the goods’ packaging upon receipt and, in case of any defects, immediately report them to the carrier or the person from whom the goods are received at the selected partner store. Similarly, the Buyer is obliged to check the completeness of the received shipment. The Seller is not liable to the Buyer if the Buyer fails to fulfill this obligation.
8. Upon receipt of the goods, ownership of the goods transfers to the Buyer, along with the risk of damage to the goods, the risk of loss, or other potential risks associated with the possession or use of the goods.
9. The costs of goods delivery are as follows:
   • Personal pickup: Free at Elmax Elektro stores, CZK 61 including VAT at Zásilkovna.cz collection points, CZK 86 including VAT with cash on delivery at Zásilkovna.cz collection points, CZK 49 at GLS collection points.
   • Delivery via GLS courier service: CZK 87 including VAT, CZK 112 including VAT with cash on delivery.
   • Delivery via PPL courier service: CZK 106 including VAT, CZK 131 including VAT with cash on delivery.
   • Transport of shipments over 30 kg (basic without additional services) – CZK 499 including VAT, CZK 524 including VAT with cash on delivery. Additional services:
   • Delivery to the floor with customer assistance. The driver assists – CZK 400 including VAT.
   • Delivery to the floor without customer assistance. Delivery is carried out by the driver with a porter. For appliances over 75 kg, customer assistance is required – CZK 800 including VAT.
   • Removal and disposal of old appliances – free of charge.

1. The Seller is entitled to withdraw from the contract concluded with the Buyer if the ordered goods are no longer manufactured or supplied, as well as in the case of an obvious error in the price of the goods (i.e., a price clearly different from the usual price for this type/kind of goods).
2. The Seller is further entitled to withdraw from the contract if the Buyer does not make a cashless payment by bank transfer to the Seller’s account within one working day from the date the purchase contract is concluded /or if the Buyer does not make a cashless payment through the selected payment system by the end of the day the purchase contract is concluded; the preceding provision shall apply mutatis mutandis.
3. The Buyer may, at any time from the moment the purchase contract is concluded until the goods are dispatched by the Seller, request the Seller to cancel the purchase contract. The purchase contract will be canceled by agreement of the contractual parties at the moment when the Seller notifies the Buyer of the acceptance of the proposal to cancel the purchase contract.
4. If a gift is provided to the Buyer along with the goods, the donation contract between the Seller and the Buyer is concluded with a condition of rescission, such that if the Buyer withdraws from the purchase contract (Article VII GTC, Article VIII GTC), the donation contract regarding such gift shall lose its effectiveness, and the Buyer is obliged to return the provided gift to the Seller along with the goods.

1. In accordance with Section 1829 of the Civil Code, the consumer has the right to withdraw from the contract without stating a reason within 14 days from the receipt of the goods, or from the receipt of the last delivery of goods if the purchase involves multiple types of goods or consists of several parts.
2. Procedure for withdrawing from the contract:
   • No later than the 14th day after receiving the goods, the Buyer must send a declaration of intent to withdraw from the contract to the Seller.
   • The Buyer is obliged to return the goods to the Seller at the address of its registered office or deliver the goods to the Seller at any of the Seller’s stores without undue delay, but no later than 14 days from the withdrawal from the contract. In accordance with Section 1820(1)(g) and Section 1832(3) of the Civil Code, the Buyer bears the costs associated with returning the goods when withdrawing from the purchase contract. The returned goods must not show signs of use, should be undamaged, and complete (including accessories).
3. Following the Buyer’s withdrawal from the contract, the Seller shall, without undue delay, but no later than 14 days from the withdrawal from the contract, refund to the Buyer all funds, including delivery costs (excluding the costs of returning the goods), corresponding to the cheapest delivery method offered by the Seller. However, the Seller is not obliged to refund the received funds to the Buyer before receiving the goods from the Buyer.
4. Pursuant to Section 1832(1) of the Civil Code, the Buyer agrees that the Seller will refund the received funds via a cashless transfer to the Buyer’s bank account specified in the withdrawal from the contract or communicated to the Seller in connection with the withdrawal. Only if this method of refund is not possible will the Seller refund the funds to the Buyer via a postal order sent to the address provided during registration.
5. The Buyer is liable to the Seller for any reduction in the value of the goods resulting from handling the goods in a manner other than necessary with regard to their nature and characteristics.
6. The Buyer acknowledges that, pursuant to Section 1837 of the Civil Code, it is not possible, among other things, to withdraw from a purchase contract for the supply of goods modified according to the Buyer’s wishes or for their person, from a purchase contract for the supply of perishable goods or goods that have been irreversibly mixed with other goods after delivery, from a purchase contract for the supply of goods in sealed packaging that the consumer has removed from the packaging and cannot be returned for hygienic reasons, or from a purchase contract for the supply of audio or video recordings or computer programs if the Buyer has broken their original packaging.
7. The Seller is entitled to unilaterally offset its claim for compensation for damage caused to the goods against the Buyer’s claim for a refund of the purchase price.

1. The rights and obligations of the contracting parties regarding rights from defective performance are governed by the relevant generally binding regulations (in particular, Sections 1914 to 1925, Sections 2099 to 2117, and Sections 2161 to 2174 of the Civil Code).
2. The Buyer’s right from defective performance is based on a defect that the item has at the time the risk of damage passes to the Buyer, even if the defect becomes apparent later. The Buyer’s right also arises from a defect that occurs later, which the Seller caused by breaching its obligations.
3. The Buyer has no rights from defective performance if the defect is one that they should have recognized with ordinary care at the time of concluding the contract. This does not apply if the Seller expressly assured the Buyer that the item is free of defects or concealed the defect deceitfully.
4. If the defective performance constitutes a material breach of the purchase contract, the Buyer has the right to have the defect rectified by delivery of a new item without defects or delivery of the missing item, the right to have the defect rectified by repair, the right to a reasonable discount on the purchase price, or the right to withdraw from the purchase contract. The Buyer shall inform the Seller of their chosen right when notifying the defect or without undue delay after notifying the defect; the chosen option cannot be changed without the Seller’s consent. If the Buyer does not choose their right in time, they have the rights specified in the following provision.
5. If the defective performance constitutes a non-material breach of the purchase contract, the Buyer has the right to have the defect rectified or to a reasonable discount on the purchase price. Until the Buyer exercises the right to a discount on the purchase price or withdraws from the purchase contract, the Seller may deliver what is missing or rectify a legal defect. Other defects may be rectified by the Seller at its discretion by repairing the item or delivering a new item; the choice must not cause disproportionate costs to the Buyer.
6. The Buyer cannot withdraw from the purchase contract or demand delivery of a new item if they cannot return the item in the condition in which they received it. This does not apply if:
   • The change in condition resulted from an inspection to identify the defect,
   • The Buyer used the item before discovering the defect,
   • The Buyer did not cause the inability to return the item in its original condition by action or omission, or
   • The Buyer sold, consumed, or altered the item during normal use before discovering the defect; if this occurred only partially, the Buyer shall return to the Seller what can still be returned and compensate the Seller to the extent they benefited from using the item.
7. In the case of granting a discount on the purchase price or the legitimate exercise of the right to withdraw from the purchase contract, the Seller shall – unless otherwise agreed with the Buyer in the specific case – proceed in a manner similar to that for withdrawal from the contract regarding the method of refunding funds to the Buyer.
8. If the sold item, its packaging, the instructions attached to the item, or an advertisement in accordance with other legal regulations indicate the period during which the item can be used for its usual purpose, the Seller provides the Buyer with a quality warranty for that period. The warranty period begins upon the delivery of the item to the Buyer; if the item is sent under the contract, it begins upon the item reaching its destination.
9. The Buyer has no warranty rights if the defect was caused by an external event after the risk of damage passed to the Buyer. This does not apply if the defect was caused by the Seller.
10. Rights from defects in goods, including rights from warranty claims (hereinafter collectively referred to as defective goods), are exercised with the Seller. A written notification of the exercise of rights from defects or warranty claims must be sent to the Seller’s registered office address, delivery address, or email address; a copy of the receipt or invoice for the defective goods must be attached to the notification. If the Buyer exercises rights from defective performance or warranty, the Seller shall confirm in text or written form when the right was exercised, as well as the performance of the repair and its duration. Rights from defective goods can also be exercised at any store of the Seller’s contractual partner in the Czech Republic.
11. The Buyer shall present the defective goods to the Seller at any store of the Seller’s contractual partner in the Czech Republic along with the notification of the exercise of rights from defects or warranty claims. If the notification is made in written or electronic form, the Buyer shall agree with the Seller on a specific date and method of handing over the defective goods by phone or email. The Buyer acknowledges that the collection of defective goods will typically be arranged by the Seller at its own expense through an authorized carrier or another person authorized by the Seller. If the Buyer does not use the option of collection of defective goods as per this provision and delivers the defective goods to the Seller by another method that incurs costs for the Buyer, the Seller is not obliged – unless expressly agreed otherwise with the Buyer – to reimburse the Buyer for these costs, which will be considered unnecessarily incurred given the possibility of free delivery of defective goods under this provision.
12. The Buyer is obliged to pack the defective goods appropriately to prevent damage during transport to the Seller; the Seller is not responsible for damage to defective goods caused during transport. Defective goods sent to the Seller via cash on delivery will not be accepted by the Seller and will be returned to the Buyer.

1. The Seller is liable to the Buyer for ensuring that the goods are free from defects upon receipt. In particular, the Seller is liable to the Buyer that at the time the Buyer received the goods:
   • The goods have the characteristics agreed upon by the parties, and if no agreement exists, the characteristics described by the Seller or manufacturer or expected by the Buyer based on the nature of the goods and the advertising conducted by them,
   • The goods are suitable for the purpose stated by the Seller for their use or for the purpose for which goods of this type are commonly used,
   • The goods correspond in quality or design to the agreed sample or model if the quality or design was determined based on an agreed sample or model,
   • The goods are in the appropriate quantity, measure, or weight,
   • The goods comply with the requirements of legal regulations.
2. If a defect becomes apparent within six months of receipt, it is presumed that the item was defective upon receipt.
3. The Buyer is entitled to exercise rights from a defect that occurs in consumer goods within twenty-four months from receipt. This does not apply:
   • To an item sold at a lower price due to a defect for which the lower price was agreed,
   • To wear and tear of the item caused by its normal use,
   • To a used item for a defect corresponding to the degree of use or wear that the item had upon receipt by the Buyer, or
   • If it results from the nature of the item.
4. If the item does not have the characteristics specified above in paragraph one of this provision of the GTC, the Buyer may also demand the delivery of a new item without defects, unless this is disproportionate to the nature of the defect. If the defect pertains only to a component of the item, the Buyer may demand only the replacement of that component; if this is not possible, the Buyer may withdraw from the contract. However, if it is disproportionate to the nature of the defect, especially if the defect can be rectified without undue delay, the Buyer has the right to free rectification of the defect.
5. The Buyer is entitled to the delivery of a new item or the replacement of a component even in the case of a rectifiable defect if they cannot properly use the item due to the repeated occurrence of the defect after repair or due to a larger number of defects. In such cases, the Buyer also has the right to withdraw from the contract.
6. If the Buyer does not withdraw from the contract or does not exercise the right to delivery of a new item without defects, the replacement of its component, or the repair of the item, they may demand a reasonable discount. The Buyer is also entitled to a reasonable discount if the Seller cannot deliver a new item without defects, replace its component, or repair the item, as well as if the Seller does not arrange rectification within a reasonable time or if arranging rectification would cause significant inconvenience to the Buyer.

Full Text of the GDPR Personal Data Protection Policy.

1. Any mutual disputes between the Seller and the Buyer shall be resolved with finality by the general courts.
2. The Buyer, who is a consumer, has the right, under Act No. 634/1992 Coll., on Consumer Protection, as amended, to out-of-court resolution of a consumer dispute arising from a purchase contract or a service contract. The entities authorized to conduct out-of-court dispute resolution are: in the field of financial services, the Financial Arbitrator within the scope of authority set by the legal regulation governing the Financial Arbitrator; in the field of electronic communications and postal services, the Czech Telecommunication Office within the scope of authority set by the legal regulation governing electronic communications and postal services; in the field of electricity, gas, and heating, the Energy Regulatory Office within the scope of authority set by the legal regulation governing electricity, gas, and heating; and in cases where the jurisdiction of the aforementioned authorities does not apply, the Czech Trade Inspection Authority or another entity authorized by the Ministry of Industry and Trade. If the authorized entity is a professional chamber with mandatory membership, it exercises its authority in the area specified by another law, e.g., the Czech Bar Association. Further information is available on the websites of the respective entities.
3. Out-of-court resolution of a consumer dispute is initiated exclusively at the consumer’s request and only if the dispute could not be resolved directly with the Seller. The request can be submitted no later than one year from the date the consumer first exercised the right that is the subject of the dispute with the Seller.
4. The consumer has the right to initiate out-of-court dispute resolution online through the ODR platform available at the website ec.europa.eu/consumers/odr/.
5. The Buyer may also seek advice regarding their consumer rights from dTest, o.p.s. via www.dtest.cz/poradna or by phone at +420 299 149 009.
6. The Seller undertakes to primarily seek out-of-court resolution of disputes with the Buyer, unless the Buyer rejects it. Out-of-court dispute resolution can also be conducted through the VašeStížnosti.cz service at the website www.vasestiznosti.cz.
7. This procedure is not mediation under Act No. 202/2012 Coll., on Mediation, as amended, nor arbitration under Act No. 216/1994 Coll., on Arbitration Proceedings and Enforcement of Arbitral Awards, as amended, and its use does not affect the parties’ right to address their claims to the Czech Trade Inspection Authority or a court.
8. During the course of negotiations for out-of-court dispute resolution, the limitation and preclusion periods under the Civil Code do not run or begin to run until one of the parties to the dispute expressly refuses to continue the negotiations.
9. Supervision of compliance with obligations under Act No. 634/1992 Coll., on Consumer Protection, as amended, is carried out by the Czech Trade Inspection Authority (www.coi.cz).

According to the Act on Cash Register Records, the Seller is obliged to issue a receipt to the Buyer. At the same time, the Seller is required to record the received revenue with the tax administrator online; in the event of a technical outage, no later than within 48 hours.

1. The Seller ensures the take-back of electrical equipment from households and the separate collection of electrical waste, batteries, and accumulators in accordance with the relevant legal regulations, particularly Act No. 185/2001 Coll., on Waste and Amendments to Other Acts, as amended (hereinafter referred to as the "Act"). The Customer is entitled to return old electrical equipment when purchasing new, similar electrical equipment, or batteries or accumulators at any of the Seller’s stores. The addresses of these stores, including their operating hours, are listed on these websites. The Seller also provides free take-back of discarded electrical equipment upon delivery of purchased electrical equipment. To use this service, it is sufficient to include the request during the ordering process in the second step by adding a note to the order in the format: "I request the collection of discarded electrical equipment." The Customer is obliged to prepare the appliance for collection, meaning the appliance must be disconnected and cleaned. It must not contain mixed waste. This service can also be arranged by phone or email, with contact details available on these websites.
2. The Customer is further entitled to return electrical equipment, electrical waste, batteries, or accumulators at the collection points of ASEKOL a.s., listed on their website https://www.asekol.cz. This website also provides information about the implementation of separate collection and its importance. The Customer is also entitled to return electrical equipment, electrical waste, batteries, or accumulators at collection points designated for the collection of such waste in the respective municipality.
3. Electrical equipment, electrical waste, batteries, or accumulators must not be disposed of with mixed waste but must be placed in designated locations, such as collection yards or take-back points, e.g., those listed above. These items will be further used in the production of new equipment. Hazardous and harmful substances from these devices and waste can damage the environment or human health.

1. The Buyer may purchase participation in a cooking or baking course (service) for a specific date or purchase a voucher for a cooking or baking course without a pre-set date. In the case of purchasing a voucher, the Buyer is obliged to register for the selected date through the provider's reservation system.
2. Participation in a cooking or baking course or a voucher for a cooking or baking course ("Voucher") can be purchased through the e-shop www.elmaxshop.cz. After purchase, an electronic confirmation of the purchase of participation in the course or the Voucher will be sent to the Buyer in electronic form to the email address provided during the order.
3. The Voucher holder must make a reservation sufficiently in advance if the reservation for the date was not made directly during the voucher purchase.
4. The provider of the service for which the Voucher will be redeemed may differ from the Voucher seller. The organization of the course and its conditions are governed by the terms and conditions of the specific service provider.
5. The Voucher seller warns that the Voucher must be redeemed sufficiently in advance, as course capacities are limited. The seller does not guarantee availability of spots in the case of late reservations.
6. The Voucher is valid for 12 months from the date of purchase, unless otherwise stated on the Voucher. An unused Voucher that is not redeemed within the validity period is forfeited without any right to compensation.
7. Vouchers are transferable unless restricted by special conditions.
8. Vouchers cannot be exchanged for cash or returned after the statutory period for withdrawal from the contract has expired.
9. The Buyer and Voucher holder agree to the course conditions and undertake to follow the organizer's instructions during its duration. The Buyer and Voucher holder undertake to comply with the lecturer's safety instructions and hygiene rules. The provider is not responsible for injuries caused by non-compliance with instructions or participant negligence. The provider is not responsible for any allergic reactions if the participant did not notify allergies in advance.
10. By purchasing participation in the course or Voucher, the Buyer confirms that they have read these conditions and the course conditions and agree to them.
11. If the participant (Buyer or Voucher holder) cannot attend the course for which the Voucher was redeemed, they are obliged to notify their absence no later than 5 working days before the course date. Otherwise, the Voucher is forfeited and cannot be used for another date.
12. If the participant fails to attend the course without prior notification, they have no right to a replacement date or refund.
13. Changing the course date is possible only based on an individual agreement with the organizer and depending on available capacity.
14. The Seller reserves the right to change the date or cancel the course for organizational reasons (e.g., insufficient number of participants, lecturer illness, etc.). In such cases, the participant will be offered a replacement

The full terms and conditions of the extended warranty for individual brands can be found on the website zaruka.elmax.cz.